The terms of using Gettimelam Matrimony: your account, plans and payments, bookings with wedding service providers, and your rights and duties.
These terms and conditions are a legally binding agreement between you and Huntsworld (a part of Iyyanalli Groups), which operates Gettimelam Matrimony, governing your access to and use of the Gettimelam Matrimony platform, including our website and mobile application, for both the matrimony service and the wedding services marketplace. By accessing or using the platform you confirm that you have read, understood and agreed to be bound by these terms. If you do not agree, please do not use the platform.
Gettimelam Matrimony is an online platform that helps families and individuals find matrimony matches, and connects members with wedding service providers such as halls, photographers, caterers, decorators and other vendors.
We provide the platform only. We are not a party to any marriage, relationship, agreement or booking that members make with each other or with service providers.
Gettimelam Matrimony is a service of Huntsworld, a part of Iyyanalli Groups. In these terms "we", "us" and "our" mean Huntsworld.
You can use the platform only if you can form a legally binding contract under Indian law and are at least 18 years old. To create a member profile you must also be of legal marriageable age under Indian law (at least 18 for women and 21 for men).
Service providers must be individuals or businesses that are allowed to offer their services in India.
Minors, persons who cannot enter a contract under the Indian Contract Act, 1872, and anyone whose account we have removed for breaking these terms may not use the platform.
A profile may be created for a son, daughter, brother, sister, friend or relative only with that person's knowledge and consent.
Member: a person who registers to find a match for themselves or for a family member.
Service Provider (or Provider): a person or business that lists wedding services on the platform.
User: any person who uses the platform, including Members and Service Providers.
Booking: a request made by a Member to a Service Provider for a service on one or more dates.
Plan: a paid or free membership or listing package described on the Plans page.
Personal Data, Data Principal and Data Fiduciary have the meanings given in the Digital Personal Data Protection Act, 2023.
Matrimony profiles, search, partner preferences, horoscope (rasi / nakshatra) matching, interests, shortlists and member chat.
A wedding services marketplace where Providers list services and packages, show availability, and receive booking requests.
Premium plans for Members and Service Providers with extra features, such as viewing contact numbers, horoscope details and booking details.
Notifications, a support chat and an assistant to answer common questions.
We do not guarantee a match, a marriage, the quality of any service, or that any profile or listing is accurate. We do not check every statement a User makes.
When you register you must give accurate details: name, mobile number, email address, date of birth, marital status and, for Providers, business details. You must verify your mobile number with a one-time password (OTP).
You are responsible for keeping your password and OTPs private and for everything done through your account. Tell us at once if you think someone else has used it.
We may ask for identity documents (such as Aadhaar) to verify an account. Giving them is voluntary, but a verified profile may be shown with a verification mark. Verification reduces fake profiles but is not a guarantee of anyone's background, character or intentions.
We may suspend an account while we check information, and may ask for re-verification from time to time.
You may hold one Member account and one Service Provider account on the same mobile number, but must not create duplicate accounts of the same type.
You must give true information, follow the law, respect other people's rights, and treat other Users with courtesy.
You must not: create fake, duplicate or misleading profiles; hide or misstate your marital status, age or identity; upload photos or documents that are not yours; ask for or give dowry; harass, threaten or abuse anyone; send spam or unwanted sales messages; or ask Users for money.
You must not use the platform for anything unlawful, collect other Users' data for use outside the platform, copy or scrape the platform, interfere with its security, or try to avoid verification, payment or safety features.
Service Providers must not post false prices, availability or reviews, and must not mark a date as booked without a genuine confirmed booking.
If you break these rules we may warn you, remove content, suspend or end your account, report the matter to the authorities, or take legal action.
Your profile, photos and details may be seen by other registered Users according to the privacy settings you choose. You can protect your contact number so that it is shown only after you approve a request.
Contact numbers, horoscope details, shortlisting and member-to-member chat are Premium features, as described on the Plans page when you buy. Saving profiles to your wishlist is available to all members.
Please use your own judgement. Take your time, check details with family and independent sources, meet first in a public place, and never send money to someone you have met through the platform.
Report any profile or message that looks false, abusive or unsafe by using the support chat or the grievance email below.
Service Providers list their own services, prices and available dates. We only provide the platform. The Provider, and not Gettimelam Matrimony, is responsible for the quality, delivery and fulfilment of the service.
A booking request holds the chosen date or dates as pending. A booking becomes confirmed only when the Provider confirms it. The Provider may decline a request.
Prices, packages and advance payments are agreed directly between the Member and the Provider. Please get the agreement and any receipt in writing.
A Free-plan Provider may not receive booking details until the Provider upgrades; Members are told when a Provider cannot yet accept online booking requests.
If there is a problem with a booking, first try to settle it directly with the Provider. We may help to talk to both sides, but we are not responsible for the outcome.
Free plans give basic access. Paid plans give extra features for the period shown on the Plans page. Plan prices, features and validity are shown before you pay and may change for future purchases.
Payments are made in Indian Rupees through our payment partner, Razorpay, using the methods offered at checkout. We do not store your full card, UPI or bank details.
GST is added at checkout where it applies, and a tax invoice issued by Huntsworld (GSTIN 34EWSPM5689F1ZQ) is available in your account after payment.
Plans do not renew automatically. We remind you before a plan ends. If you pay for a new plan in the last days of a running plan, the new plan starts when the old one ends.
We may change plan prices with notice on the platform. A price change does not affect a plan you have already paid for.
Plan fees are generally not refundable once a plan is active, because the features are made available straight away.
We will refund a payment that was taken twice, or taken but not applied to your account, or charged in error. Please write to us with the payment details within 7 days.
Refunds are returned to the original payment method. Payment gateway charges and promotional credits are not refundable unless the law requires it.
Money paid directly to a Service Provider for a booking is between you and that Provider, and any refund of it is the Provider's responsibility.
The Gettimelam Matrimony and Huntsworld names, logos, software and design belong to Huntsworld / Iyyanalli Groups. You may not copy or reuse them without written permission.
You keep ownership of the photos and information you upload. You give us a non-exclusive, worldwide, royalty-free permission to store, show and use them on the platform and in our messages to you, only to run and improve the service.
You promise that you have the right to upload what you upload. If you think content on the platform infringes your rights, tell us and we will look into it.
We handle your personal data in line with the Digital Personal Data Protection Act, 2023, as explained in our Privacy Policy. Please read it together with these terms.
We use reasonable security measures. Sensitive documents such as identity proofs are kept in private storage and are shown only to you and our verification team.
The platform is provided "as is" and "as available". We do not promise that it will always work without interruption or errors.
We are not responsible for what Users post, for the truth of any profile or listing, or for what happens between Users: relationships, meetings, agreements, payments or bookings. You use the platform at your own risk and must do your own checks.
To the extent the law allows, our total liability to you for any claim is limited to the direct loss you suffer, and not more than the fees you paid to us in the 12 months before the claim.
Nothing in these terms limits any right you have under the Consumer Protection Act, 2019 or any other law that cannot be excluded.
These terms are governed by the laws of India.
If there is a dispute, the parties will first try to settle it by direct talks for 30 days, then by mediation for up to 60 days.
If that does not work, the dispute will be settled by arbitration under the Arbitration and Conciliation Act, 1996, in Puducherry, in English.
The courts at Puducherry have exclusive jurisdiction for anything that goes to court.
You may close your account at any time by writing to us. We will remove your profile from active listings, subject to records we must keep by law.
We may suspend or end an account if these terms are broken, if the account has been inactive for a long time, if you give false information, or if the law or a regulator requires it.
Ending an account does not cancel any payment due or any confirmed booking you have made.
If you have a complaint about the platform, a profile, a listing, content or a payment, write to our Grievance Officer at grievance@huntsworld.com. Please include your name, registered mobile number and details of the complaint.
We will acknowledge a complaint within 48 hours and aim to resolve it within 30 days. Complaints about content that breaks these terms, such as an abusive or fake profile, are acknowledged within 24 hours and resolved within 15 days.
If you are not satisfied you may follow the dispute steps above or approach the consumer forums or other authorities that the law provides.
We follow the laws that apply to the platform, including the Information Technology Act, 2000 and the rules under it, the Consumer Protection (E-Commerce) Rules, 2020, the Digital Personal Data Protection Act, 2023, and the GST laws.
We may share information with the authorities when the law requires it, or to prevent or investigate a crime.
We may update these terms. The new terms are posted on the platform with the updated date, and we may also tell you by email, SMS or a notification. If you keep using the platform after that, you accept the new terms.
We are not liable for any delay or failure caused by events outside our control, such as natural disasters, government action, power or network failure, or cyber attacks.
If any part of these terms is found invalid, the rest stays in force.
These terms and our Privacy Policy are the whole agreement between you and Huntsworld about the platform and replace any earlier agreement about it.